Privacy Policy

Last updated: January 2024

1. Introduction

Video Cloud Ltd ("Company", "we", "us", or "our"), a Delaware corporation, respects your privacy and is committed to protecting your personal data. This privacy policy describes how we collect, use, and share information when you use our UpscaleMy.Video service.

2. Information We Collect

We collect and process the following types of information:

• Account Information: Email address and usage data
• Content: Video files you upload for processing
• Technical Data: IP address, browser type, device information
• Usage Data: How you interact with our service
• Payment Information: Processed securely through our payment providers

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our video enhancement services
• To process payments and manage subscriptions
• To communicate with you about your account and service updates
• To analyze service performance and user behavior
• To comply with legal obligations

4. Legal Basis for Processing

We process your information based on:

• Performance of our contract with you
• Your consent
• Our legitimate business interests
• Compliance with legal obligations

5. Data Retention

We retain your information as follows:

• Account information: For the duration of your active account plus 30 days
• Video content: Temporarily during processing, deleted within 24 hours of completion
• Payment information: As required by applicable tax and accounting laws

6. Data Sharing

We share your information with:

• Service providers who assist in our operations
• Payment processors for subscription management
• Cloud storage providers
• Legal authorities when required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

8. Your Rights

Under applicable law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

9. International Transfers

We may transfer your data to servers located outside your country. We ensure appropriate safeguards are in place through standard contractual clauses and other legal mechanisms.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect or process data from children under 13 years of age.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.

12. Contact Information

For privacy-related inquiries, please contact our Data Protection Officer at:

Video Cloud Ltd
1209 Orange Street
Wilmington, Delaware 19801
United States
Email: privacy@upscalemyvideo.com